RETURNS POLICY

If you are not completely satisfied with your purchase, I’m really sorry to hear that; However, I can offer a refund, exchange or transfer of the value of the piece onto a gift card for you to use (or give!) at a future time.

All returns must be authorised by contacting me via email at info@emmamcgilchristjewellery.com within 14 days of receiving your order if you would like to return, exchange or transfer the value of any item.

Please note that this does not apply to any commissions or bespoke items. 

Returned items should be unused and unworn and must be returned in original packaging with any enclosed documentation. 

All returns will undergo a thorough examination before a replacement product or return is approved. Any item with signs of unusual wear, damage, or alteration, will not be accepted. Items must be returned in their original packaging. 

If approved, refunds, exchanges or transfers will be issued, excluding the original delivery charge..

Refunds will be credited back to the same card used to make the original purchase on the Website.

Please allow 7 working days for a refund to be processed after the return has been received.

PLEASE NOTE:

The items are your responsibility until they received. Therefore, for your own protection, you are strongly urged to send the parcel using a delivery service that insures you for the full value of the goods and provides you with adequate tracking.

The cost of returning the item to me is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

CARING FOR YOUR JEWELLERY

GENERAL JEWELLERY CARE

The pieces you have purchased from me are made to be displayed & worn. The metals used  will naturally tarnish over time which is part of their charm however, from time to time, particularly with bright silver, you may wish to clean your pieces. This should be done gently with a small amount of liquid soap & soft brush in warm water then carefully dried with a soft cloth. You may also use a silver polishing cloth for bright silver pieces only. 

To prevent your jewellery from this tarnishing process store it away from natural sunlight, excess moisture and heat. They can be stored in a tarnish resistant pouch or jewellery box.  All my pieces come wrapped in black tissue paper in their own box for this purpose but will still benefit from cleaning from time to time.

Caring for Blackened Silver

Blackened silver is produced by speeding up and intensifying the natural tarnishing process. Therefore it is imperative that you do not use silver dip or commercial products of any kind including silver polishing cloths as this will remove the patina and entirely change the look of your piece.

Instead, use warm soupy water and a soft brush taking care to dry straight away with a soft cloth. Please note that with wear, the depth of blackness will change over time.

If you have purchased a piece of blackened silver with gold flashes, it is possible to lift the gold pins individually and very gently buff them with a soft cloth, taking extreme care not to bend the pin.

TERMS & CONDITIONS

Please note that actual items & colours may vary as each piece is handmade. Please feel free to contact me if you require any further information regarding polices or if you would like to know more about the products on sale.

SHIPPING POLICY

  • As many of  my pieces are one of a kind or made to order, there may be a delay from time of order to time of shipping.

  • The estimated delivery time of order is only an estimate and reflected on the product page on the Website.

  • All shipments will receive a tracking number that will be forwarded onto the customer once shipped.
    International shipments may be subject to import duties and tax levies once the shipment reaches its destination country. Additional charges for customs clearance are the responsibility of the recipient; I do not control these charges and cannot predict what they may be. Please contact your local customs office for further information. If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

SHIPPING FEES

  • UK Postage: Royal Mail Tracked (£7.50)

  • Rest of the World:  FedEx Priority £65.00 or FedEx Economy £50.00.

    Please contact me with any queries.

PRICES

Prices are correct at the time of publication. I reserve the right to review prices at any time.

COPYRIGHT

All trademarks, logos and service marks (the “Trademarks”), text and photos which appear on this Website are registered and/or unregistered Emma McGilchrist Jewellery trademarks/photos. Nothing contained in the website should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of Emma McGilchrist.

Unless I give you specific permission in advance, any other use of this website, its content and its information, are strictly prohibited.

PRIVACY POLICY

I am committed to ensuring that your privacy is protected and the processing of personal data, such as the name, address, e-mail address, or telephone number shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Emma McGilchrist Jewellery.

This privacy policy also serves to inform you of the nature, scope, and purpose of the personal data collected, used and processed. It also informs you of the rights to which you are entitled. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

I may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. Any questions regarding this Policy and my privacy practices should be sent to info@emmamcgilchristjewellery.com.

THE INFORMATION COLLECTED AND HOW IT IS USED

Your details are registered through website sales and subscription to my newsletter. The personal information collected might include your name, address, email address and IP address. If you purchase a product, your card information is not held by me, it is collected by third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. I will not disclose any personal information to third parties. You may opt out of receiving mailings at any point by choosing to unsubscribe.

HOW IS YOUR INFORMATION USED?

Your information may be used  to:

  • Keep internal records up to date;

  • process orders that you have submitted;

  • to carry out any obligations arising from any contracts entered into by you and I;and/or

  • send you information about my collections and events in newsletters, update you with news you may be interested in, and any other information you have requested.

WHO HAS ACCESS TO YOUR INFORMATION?

I will never sell or rent your personal information to third parties, nor will I share your information with third parties for marketing purposes. I may pass your information to our third-party service providers or subcontractors for the purposes of completing tasks and providing services to you on my behalf (for example to send you a newsletter). However, when third party service providers are used, I disclose only the personal information that is necessary to deliver the service and there are policies in place that require them to keep your information secure and to ensure that they comply with all the requirements of the Data Protection laws.

When you purchase products, your payment details are processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions.

HOW YOU CAN UPDATE YOUR INFORMATION

The accuracy of your information is important. If you’d like to update your email address or any other information, please email me at info@emmamcgilchristjewellery.com.

YOUR RIGHTS

Under certain circumstances, by law, you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information held about you.

  • Request correction of the personal information that is held about you. This enables you to have any incomplete or inaccurate information corrected.

  • Request erasure of your personal information. This enables you to ask to delete or remove personal information where there is no good reason for my continuing to process it. You also have the right to ask me to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information where I am relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where I am processing your personal information for direct marketing purposes.

COOKIES

This Website, like most others, uses cookies to distinguish you from other users, to keep track of how often you visit our site, the contents of your shopping cart, and your previous purchases. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps to improve the Website and deliver a better, more personalised service.

Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, it may result in a loss of certain functionalities when using the Website, however you will still be able to make purchases via the Website. You can also clear cookies saved on your computer at any time.

List of the cookies that are collected:

  • Items in your shopping cart;

  • an encrypted list of items on your wish list;

  • anonymised user statistics for Google Analytics to help understand interactions with the Website and ultimately refine that experience to better serve you; and/or

  • search terms entered into the search bar.

YOUR CONSENT

By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy.

SECURITY

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and control procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

The Website may contain links to other websites of interest (e.g. Facebook, YouTube, Instagram, etc.). However, once you have used these links to leave the Website, please note that I do not have any control over these other websites. I am not responsible for the privacy practices or the content of these websites. Please exercise caution and refer to the privacy policy applicable to the website in question.

REVIEW OF THIS POLICY

I keep this Policy under regular review and it was last updated on 24 October 2021.